Dispatcher

We are looking for an experienced Dispatcher to support daily field service operations in Indianapolis, Indiana. This Long-term Contract position will oversee scheduling and real-time coordination for a team of commercial service technicians, ensuring customer needs are met efficiently and professionally. The role requires strong judgment, quick decision-making, and the ability to keep service activity organized in a fast-moving environment.

Responsibilities:
• Direct the daily assignment of approximately 10 commercial service and plumbing technicians to meet service demands across the territory.
• Build and adjust schedules for maintenance visits, repair appointments, return calls, and follow-up work based on urgency, technician qualifications, and geographic efficiency.
• Monitor field activity throughout the day and revise technician routes and job sequencing as priorities shift.
• Serve as a central communication point between technicians, customers, service leaders, and internal support teams to keep work progressing smoothly.
• Manage urgent and time-sensitive requests while maintaining a balanced and well-organized dispatch schedule.
• Maintain accurate job details, status updates, technician arrival information, and completion notes within the service management system.
• Review open work orders regularly to confirm services are scheduled appropriately and carried through to resolution.
• Coordinate customer updates regarding appointment timing, schedule changes, technician availability, and delays related to parts or follow-up visits.
• Partner with service management and field personnel to resolve scheduling conflicts, reduce downtime, and improve technician productivity.
• Provide additional scheduling, dispatch, and administrative support duties as needed to support service operations.• Prior experience in dispatching or service scheduling within a commercial field service environment.
• Strong customer service and call coordination skills with the ability to communicate clearly and professionally.
• Working knowledge of dispatch platforms, service management software, or computer-aided dispatch tools.
• Ability to manage multiple moving priorities while maintaining accuracy and attention to detail.
• Skill in coordinating technician workloads based on availability, location, and job urgency.
• Comfortable handling high-volume communication with customers, technicians, and internal stakeholders.
• Proficiency with standard computer applications and systems used for scheduling, tracking, and service updates.