Medical Scheduler

We are looking for a detail-oriented Medical Scheduler to support patient access and appointment coordination for a healthcare organization in Asheville, North Carolina. This Long-term Contract position is ideal for someone who can manage a high volume of scheduling activity while delivering courteous, patient-focused service. The role requires close attention to provider calendars, accurate record maintenance, and clear communication with patients and clinical teams.

Responsibilities:
• Manage appointment bookings, changes, and cancellations in alignment with provider availability and clinic protocols.
• Respond to incoming patient calls, address scheduling inquiries, and help coordinate appropriate visit times.
• Arrange visits across multiple providers, departments, or clinic sites to support continuity of care.
• Review and update patient demographic and insurance details to keep records current and complete.
• Share appointment confirmations, visit instructions, and other important pre-appointment information with patients.
• Track provider calendars, identify conflicts, and resolve schedule adjustments in a timely manner.
• Partner with clinical staff on urgent appointment needs, cancellations, and patient-related concerns requiring prompt attention.
• Maintain accurate scheduling and patient data within the electronic medical record system.
• Support reminder outreach and follow-up communication for upcoming visits and missed appointments.
• Perform general administrative support tasks while upholding professionalism, empathy, and patient confidentiality.• At least 2 years of experience in medical scheduling, healthcare administration, or a closely related support role.
• Demonstrated ability to schedule patient appointments accurately in a fast-paced clinical environment.
• Experience communicating with patients by phone to confirm visits, answer scheduling questions, and provide updates.
• Strong working knowledge of patient scheduling workflows, calendar coordination, and appointment prioritization.
• Familiarity with electronic medical record systems and accurate data entry practices.
• Ability to handle sensitive patient information with discretion and maintain confidentiality standards.
• Strong organizational skills with the ability to manage competing priorities and scheduling changes effectively.