Test Center Administrator

We are looking for a dependable Test Center Administrator to support a structured exam environment in English. This is a Contract position expected to last at least 6 months, with the potential to continue based on workload and site needs. In this role, you will help deliver a secure, organized, and welcoming testing experience while ensuring procedures are followed consistently for every candidate.

Responsibilities:
• Welcome test takers, confirm their identity, and guide them through the check-in process in a courteous and attentive manner.
• Conduct required security screening procedures, including the use of handheld wands and other approved verification steps.
• Observe candidates throughout the exam session to protect testing integrity and address concerns promptly when they arise.
• Maintain strict control of exam materials, testing rooms, and site conditions to support a secure environment at all times.
• Document incidents clearly and escalate any activity that falls outside established policies or procedures.
• Support a fair and comfortable experience for all candidates by enforcing rules consistently and responding to questions with care.
• Assist with fingerprint capture and digital recordkeeping when required as part of candidate verification procedures.
• Perform general administrative and front desk tasks such as answering calls, scanning documents, and handling routine clerical work.
• Help prepare, move, pack, or unpack equipment and supplies as needed while following site safety practices.
• Adapt to changing schedules and operational needs based on testing volume and assigned days of operation.• High school diploma or equivalent is required; additional college coursework is a plus.
• At least 1 year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments is required.
• Must meet the minimum age requirement for employment.
• Strong verbal and written communication skills, with the ability to create accurate reports and detailed correspondence.
• Comfortable using Windows-based computer systems and common business applications such as Microsoft Office, Outlook, and web browsers.
• Able to manage multiple tasks efficiently while working with small tools and handling basic equipment setup or shipment preparation.
• Capable of standing or remaining seated for extended periods, moving through the testing area regularly, and escorting candidates as needed.
• Must be able to bend, stoop, lift up to 40 pounds, and visually monitor screens and camera feeds in a testing environment.