Logistics Customer Service Representative

Job Summary: The primary duty of the Customer Service Representative is to coordinate freight shipments with shippers & receivers so that customer expectation is met.

Essential Functions of the Job:

• Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers
• Verifies merchandise shipped by matching bills of lading; reconciling quantities; noticing discreptencies
• Keeps customers informed by forwarding notices, shipment date, method and current status; answering questions
• Collect and analyze service issue and carrier quality information and develop clear and concise reports
• Negotiate rate structures, including consolidation lanes, capacity and customer programs. Present findings to management
• Benchmark freight rates
• Brokering functions such as booking, issuing delivery orders, etc.
• Checking and confirming order status on pick-up and deliveries
• Analyze freight bills for customer specific required information.
• Track and log information in the system
• Coordinate and expedite requests, time-specific pick-ups and deliveries and other special requests

Skills Required to Perform the Duties of the Job:

• Strong customer service skills
• Strong computer skills
• Ability to multi-task
• Decision making and problem solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Time management and organization skills
• Effective communication skills
• Professional phone etiquette
• Team orientated

Required Hours of the Job: Varies, but average work day is 8:00 a.m.-5:00 p.m. Monday-Friday. After hours and/or weekends may be required to meet customer needs.

Preference

                1-year transportation and logistics experience

Pickett Trucking & Logistics in Jacksonville, Florida is a third-party logistics agent of GreatWide American Trans-Freight that has been in the industry since 2014. We provide dependable services to shippers of all sizes in a wide range of industries, including:
Food Raw Paper
Solar Panels Plastics
Building Materials Finished Paper

Pickett Logistics believes communication builds thriving relationships and gives our customers the information they need to contribute to the success of their business. There is no such thing as over communicating in the 3PL world to keep the business moving.