Medical Call Center

At Oracle Heart and Vascular our goal is to improve the quality of our patients' lives. You will serve a vital role as the first contact to our office. We have an opening, for the right candidate in the Fredericksburg area. 

We are looking for a Call Center Representative. If you are interested in this opportunity, please submit your application.

Responsibilities include:

• Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
• Scheduling and rescheduling patient appointments
• Maintaining cohesive physician schedules for all locations
• Obtaining necessary information from patients to create a comprehensive medical advisory
• Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs
• Able to maintain composure and patience with demanding phone calls
• Accurately and efficiently process and transfer calls as needed using a multi-line phone system
• Maintains clean, orderly working area and shared workspace
• Attends required meetings and participates in committees as requested
• Maintains confidentiality in regard to patient accounts status

Qualifications:

EDUCATION: High school diploma or GED at the minimum.

EXPERIENCE: Minimum of 1 year of call center experience but not required. Knowledge of how to use equipment including multi-line phone system, computer, and practice software.

JOB TYPE: Full-time

REQUIREMENTS: Computer skills, customer service skills, must be available from 8:15am to 4:45pm Monday through Friday.

Pay: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person- this is not a remote position.