Customer Service Representative

Description:

The primary role of the customer service representative is to interact with the customers to assist with service and fuel delivery needs, address their concerns, and answer their questions. 

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Interact with customers via telephone, email, and in person to provide support and information on products and services.
• Listen to customers’ concerns, issues, and questions.
• Resolve customers’ concerns and answer customers’ questions to the best of your ability.
• Refer issues and questions to managers if necessary.
• Maintain a positive attitude and calmly respond to customers’ complaints.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments in the system. 
• Post transactions and delivery tickets, ensuring accuracy.
• Collaborates with other departments in preparing special pricing and fuel contracts for customers prior to fuel season.
• Performs other related duties as assigned.

Requirements:

Required Skills/Abilities:

• Positive Attitude
• Resourcefulness/Problem Solving
• Adaptability
• Tenacity
• Patience
• Technical Knowledge
• Active Listening
• Communication
• Problem Solving
• Empathy

Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required. 

Physical Requirements:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting may be required