Credit Collection Specialist

Description:

Responsible for supporting the bank’s Collection and Credit Administration groups, with majority focus on the retail credit portfolio, customer contact and reporting.  

Requirements:

 Job Responsibilities 

1. Act as primary contact for delinquent consumer loan relationships

2. Reduce risk profile of our consumer loan portfolio 

3. Support Credit / Collection Team 

4. Other Duties as Assigned.

  

Competencies Required

1. Customer Relations: ability to professionally interact with external and internal clients

? Shown ability to discuss with customers any issues that exist with their retail loan account regardless of the situation

? Ability to use multiple avenues in order to communicate with clients 

2. Problem Solving: the ability to handle difficult or unexpected situations in the workplace as well as complex business challenges

? Maintaining the Bank’s assets by following compliance regulations and the requirements of third parties such as FHLMC (FreddieMac) and FHLBI.

? Finding win-win solutions, when at all possible, in working with TFB clients

3. Teamwork & Cooperation: works well with others during conversations, projects, meetings or other collaborations

? Accept responsibility for the performance of the team

? Communicate in a clear, personable, professional manner

? Maintain an awareness of team dynamics and act to improve the team’s performance