Part-Time Morning Guest Service Agent

 Start your day by making someone’s day!

The Kensington Hotel is looking for a friendly, dependable, and service-focused Part-Time Morning Guest Service Agent to join our Front Office team. If you enjoy meeting people, creating positive first impressions, and helping guests have a great stay, we’d love to have you on our team!

This position is ideal for someone who enjoys a fast-paced environment and takes pride in providing exceptional hospitality. Morning shifts are available, typically 7:00am - 3:00pm with scheduling flexibility based on hotel needs.

At The Kensington, we believe our associates are an important part of creating an exceptional guest experience. You'll be part of a team that values hospitality, teamwork, professionalism, and great service.   

We believe in taking care of our team! We offer a generous benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Co-Paid Life Insurance
• Paid Time Off
• 401(k) with a Generous Company Match
• Company-Paid Employee Assistance Program
• IHG Hotel Employee Discount
• Pet Insurance

What You'll Do

• Welcome guests immediately with a warm, friendly, and sincere greeting.
• Use a positive, professional, and clear speaking voice while listening carefully to guest requests and responding with appropriate action.
• Complete the guest registration and check-in process by accurately entering and retrieving information from the hotel computer system.
• Confirm pertinent guest information and promote hotel sales initiatives and available services.
• Select appropriate rooms based on guest preferences and needs.
• Prepare and provide welcome folders, room keys, certificates, coupons, and other materials as appropriate.
• Verify and process credit cards for authorization.
• Handle cash, make change, and accurately balance an assigned house bank.
• Accept and record vouchers, travelers checks, and other approved forms of payment.
• Answer telephone calls promptly using professional and positive communication.
• Accurately input and retrieve guest messages and communicate information to guests.
• Receive and distribute guest mail and packages.
• Complete guest check-out procedures and determine guest satisfaction.
• Address guest concerns and, when appropriate, negotiate solutions that may include authorizing revenue allowances.
• Listen carefully to guest complaints, conduct research, and develop effective solutions.
• Remain calm, professional, and alert during emergencies, challenging situations, and periods of heavy hotel activity.
• Work closely with other departments to ensure a smooth and enjoyable guest experience.
• Perform other job-related duties as assigned.

• A friendly, positive attitude and genuine desire to help others.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to remain professional and composed in a fast-paced environment.
• Basic computer skills and ability to learn hotel operating systems.
• Ability to handle cash and financial transactions accurately.
• Previous hotel or customer-service experience is preferred, but we are willing to train the right person.