Desktop Support Technician

What You’ll Do

•                      Troubleshoot desktops, laptops, mobile devices, printers, and peripherals

•                      Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)

•                      Log and track issues in ServiceNow

•                      Troubleshoot Zebra scanners and printers

•                      Handle imaging (PXE/USB), installs, upgrades, and break-fix activities

•                      Manage devices with Intune, Active Directory, VPN, and Zscaler firewall

•                      Provide VIP/executive support and exceptional customer service

What We’re Looking For

•                      5–7 years of IT support experience

•                      Strong skills in hardware/software troubleshooting with OEMs

•                      Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)

•                      Knowledge of SCCM, Citrix, and workspace management platforms

•                      Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory

•                      Professional communication, punctuality, and customer-focused mindset