Data Entry Specialist

Job Description

The Dealer Support Specialist provides high-quality customer service to dealership customers within a structured, case-based environment. This role focuses on managing web-based customer cases, processing dealer orders, and delivering end-to-end support throughout the order lifecycle. You will use Salesforce, Microsoft Outlook, and internal order management systems to ensure orders are entered accurately, shipment issues are resolved promptly, and customers receive timely, professional written communication about their requests.

Responsibilities

• Process and enter dealer orders received through Salesforce web cases with a high degree of accuracy.
• Manage customer orders throughout the entire order lifecycle, from initial entry through shipment and delivery.
• Maintain proactive written communication with dealers regarding order status updates, shipping information and tracking details, product availability, lead times, delivery expectations, product programs, and pricing policies.
• Negotiate vendor lead times and product availability based on dealer needs, urgency, and business constraints.
• Research and resolve shipment issues, including delayed, expedited, and special order requests, ensuring timely solutions.
• Coordinate with internal teams and external vendors to provide accurate information and effective resolutions for customer cases.
• Utilize Salesforce and internal systems to document, track, and manage customer cases in a detailed and organized manner.
• Provide high-volume customer support primarily through email and other written communication channels using Microsoft Outlook.
• Ensure strict compliance with established processes, procedures, and system requirements in a highly structured environment.
• Work independently to resolve complex customer situations without relying on scripts or step-by-step instructions.
• Apply critical thinking and sound decision-making when managing multiple orders, priorities, and work queues simultaneously.
• Participate in special projects and additional operational initiatives as assigned to support team and business objectives.

Essential Skills

• Customer service experience involving issue resolution and customer support.
• Ability to resolve complex customer situations independently without relying on scripts or step-by-step instructions.
• Demonstrated critical thinking and analytical abilities when managing customer cases and order-related issues.
• Strong problem-solving skills and sound decision-making capabilities in fast-paced, structured environments.
• Excellent written communication skills and professional email correspondence abilities.
• Strong computer proficiency with the ability to navigate multiple applications and systems simultaneously.
• Exceptional attention to detail and accuracy in order entry, documentation, and case management.
• Ability to learn complex systems, processes, and workflows quickly.
• Strong organizational and time management skills, with the ability to manage multiple priorities and work queues.
• Ability to work independently in a highly structured, process-driven environment focused on adherence to procedures.
• Comfort working in multiple systems at once, including Salesforce, Microsoft Outlook, and internal order management platforms.

Additional Skills and Qualifications

• Salesforce experience, particularly in case management and web-based customer support.
• Experience in order management, order processing, or customer operations roles.
• Experience supporting customers through ticketing, case management, or email-based service environments.
• Experience in logistics, supply chain, manufacturing, transportation, distribution, automotive, or dealer support organizations.
• Bachelor's degree completed or in progress.
• Experience working in environments that require strict adherence to detailed procedures and standard operating processes.
• Ability to learn new systems and processes quickly and apply that knowledge consistently.
• Comfort working in roles that balance repetitive tasks with ongoing critical thinking and problem-solving.
• Demonstrated ability to manage multiple priorities and work queues simultaneously while maintaining quality and accuracy.
• Strong customer-first mindset with a focus on solving complex issues and providing clear, timely communication.
• Dependable, detail-oriented, and highly organized work style.
• Ability to work through ambiguity and determine solutions independently without constant direction.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)  

This is a Contract position based out of Renton, WA.

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Renton,WA.

This position is anticipated to close on Oct 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.