Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

French Cleaners Inc. | Blue Back Square, West Hartford

$20.00-$22.00 per hour, based on experience and qualifications

French Cleaners Inc. is a 5th generation family business looking to add enthusiastic and service-minded team members to help continue our success as one of America's Best Cleaners. Located next to Blue Back Square in West Hartford, French Cleaners has been at the heart of the community for more than 100 years.

As a full-service dry-cleaning, tailoring, and laundry service, French Cleaners provides exceptional care for garments and household items. We pride ourselves on our Couture Care service and are looking for team members who value hospitality, accuracy, and quality. French Cleaners is truly "Where Miracles Happen."

Position Summary:

French Cleaners is seeking a Customer Service Representative to create a welcoming, professional experience for every customer. Our Customer Service Representatives are the face of the business and play a critical role in receiving customer items, documenting care instructions, answering questions, and returning completed orders accurately and efficiently.

The ideal candidate is friendly, dependable, comfortable using a computer and phone, and attentive to details. Dry-cleaning experience is not required. We are willing to train the right person who is eager to learn and committed to providing excellent service. Full-Time and Part-Time opportunities are available based on experience and availability.

Responsibilities:

• Greet customers promptly and courteously, creating a friendly and professional atmosphere.
• Receive customer garments and household items and accurately enter order details into the computer system.
• Identify and document garment types, colors, brands, fabrics, stains, damage, special requests, and care instructions.
• Tag garments and verify that customer information and order details are complete and accurate.
• Inspect incoming items for visible stains, defects, missing buttons, damage, and potential processing risks.
• Explain available services, expected completion dates, pricing, and care recommendations clearly and accurately.
• Process completed-order pickups, payments, and receipts accurately.
• Answer phone calls and respond to customer questions in a helpful and professional manner.
• Communicate special instructions and customer concerns to production, tailoring, and management teams.
• Help resolve routine customer concerns and promptly involve a manager when additional support is needed.
• Maintain an organized, clean, and professional customer-service area.
• Learn multiple facets of the operation and assist other departments as needed.

Key Skill Requirements:

• Warm, polite, and professional communication style.
• Strong attention to detail and accuracy.
• Dependable, organized, and able to manage multiple tasks.
• Comfortable using computers, phones, payment systems, and learning new software.
• Good listening and problem-solving skills.
• Ability to work efficiently in a customer-facing, fast-paced environment.
• Willingness to learn basic fabric, garment, stain, and professional-care knowledge.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, data-entry, laundry, or dry-cleaning experience is helpful but not required.
• We are willing to train the right candidate.

Benefits:

Benefits vary based on Full-Time or Part-Time status.

Full-Time employees are eligible for:

• Health insurance
• Paid vacation/time off
• 401(k) retirement plan
• Employee dry-cleaning discount

Additional benefits of the position include:

• Flexible scheduling
• Employee dry-cleaning discount
• Excellent location in Blue Back Square
• Training in professional garment care and customer service
• Opportunity to learn multiple areas of the operation
• Being part of a caring, experienced, and engaged team

Schedule

Full-Time and Part-Time opportunities are available. French Cleaners' operating hours are 6:30 AM-6:00 PM. Specific schedules will be discussed during the hiring process.

Equal Opportunity

French Cleaners Inc. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older
• Reliable transportation to and from work
• Background check
• Retail skills: customer service
• Retail skills: point of sale (POS) operation
• Retail skills: addressing customer complaints
• Retail skills: taking inventory
• Retail skills: handling returns
• Speaks English
• Reads English
• Available to work: weekdays
• Available to work: weekends