Patient Relations Specialist

Essential Duties and Responsibilities:

•  Answer inbound calls relating to our Referral line
•  Knowledge of current patient database and billing system
•  Solid understanding of the products and services offered by the company to assist callers
•  Assist with collecting data for referral sources
•  Direct referral sources to the appropriate sales contact

Minimum Qualifications:

•  Bachelor’s degree a plus
•  Hands on experience with CRMS softward and MS Office
•  Excellent organizational skills and multi tasking
•  Strong phone contact handling skills and active listening skills

Preferred Knowledge, Skills, and Abilities:
 

• Outstanding customer service skills and dedication to providing exceptional customer service
•  Skilled in time management when working independently or as part of a team while ensuring deadlines
  are met
•  Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient nformation

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.
– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing
of activities, duties, or responsibilities that are required of the employee for this job. Duties and
responsibilities may change at any time with or without notice.