Customer Service Representative

Executive Customer Service Representative

Location: Warren, MI

Schedule: Full-Time

Work Arrangement: Onsite (Not Remote)

Industry: Automotive Customer Experience

About the Opportunity

Do you excel at solving complex problems, de-escalating difficult situations, and creating positive outcomes for customers? We are seeking an Executive Customer Service Representative to join a specialized team responsible for handling some of the most critical and high-priority customer concerns.

Unlike a traditional call center environment, this position empowers employees to think critically, make informed decisions, and take ownership of resolving escalated customer issues. You will work directly with customers whose concerns require a higher level of support, helping protect customer relationships, improve satisfaction, and support business objectives.

This is an excellent opportunity for professionals seeking career growth, exposure to executive-level interactions, and the chance to make a meaningful impact.

Why You'll Love This Opportunity

• Opportunity to handle high-level, complex customer cases
• Strong career growth potential within a globally recognized automotive organization
• Exposure to executive-level interactions and special customer situations
• Collaborative team environment that encourages independent thinking and problem solving
• Less scripted than traditional customer service roles
• Ability to make a direct impact on customer retention and satisfaction

Key Responsibilities

• Manage escalated customer concerns that cannot be resolved by Tier 1 or Tier 2 support teams
• Review and prioritize customer cases based on urgency, business impact, and customer needs
• Develop resolution strategies and determine the most effective communication method, including phone, email, or text
• Investigate concerns thoroughly and work across departments to drive timely resolutions
• Utilize strong de-escalation techniques to rebuild customer confidence and trust
• Assist with buyback prevention efforts by identifying and resolving issues before escalation
• Minimize dealership liability through proactive customer support and issue resolution
• Maintain detailed case documentation and ensure all customer interactions are accurately recorded
• Provide exceptional service while managing sensitive and high-profile customer situations
• Support executive-level customers and assist with specialized vehicle ownership concerns when needed

Required Qualifications

• Strong critical thinking and problem-solving abilities
• Excellent customer service skills with a focus on customer advocacy, de-escalation, and resolution
• Ability to analyze complex information and make sound decisions quickly
• Outstanding written and verbal communication skills
• Strong organizational skills with the ability to manage multiple cases simultaneously
• Ability to work independently while collaborating within a team environment
• Passion for helping customers and delivering positive outcomes
• High level of professionalism, empathy, and accountability
• Strong computer skills and ability to navigate multiple systems and platforms
• Familiarity with internet tools, social media platforms, and digital communication channels

Preferred Qualifications

• Bachelor's or Associate degree preferred (or equivalent professional experience)
• Experience supporting customers through multiple channels including phone, email, chat, or face-to-face interactions
• Customer service, retail, sales, claims, or escalation management experience
• Automotive industry knowledge or a strong interest in vehicles and automotive trends
• Experience handling complex or executive-level customer concerns

What Makes a Successful Candidate?

The ideal candidate is:

• A natural problem solver who thrives in challenging situations
• Calm and professional when dealing with escalated customers
• Empathetic and customer-focused
• Resourceful and able to think outside the box
• Comfortable making decisions and taking ownership of customer outcomes
• Highly organized and detail-oriented
• Interested in career growth and advancement opportunities

Work Environment

This position is fully onsite in Warren, Michigan.

Employees work in a professional office environment alongside a team dedicated to resolving the organization's most sensitive customer concerns. While the role is primarily onsite, candidates must have access to reliable high-speed internet in the event remote work is required under special circumstances.

If you're looking for a customer service career that goes beyond answering calls and gives you the opportunity to solve meaningful problems, influence customer outcomes, and grow professionally, we'd love to hear from you. Apply today!

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $27.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Warren, MI.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

Workplace Type

This is a fully onsite position in Warren,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.