Customer Care Representative Rose Job # 508992

Position Number: 508992

Industry: Pharmaceutical/Healthcare

Job Title: Customer Care Representative

Job Location: Honolulu, HI, USA, 96819

Work Model: Hybrid

Work Model Details: Onsite Orientation on Nov 06 and then fully Remote

Shift: M-F 7:00 am to 3:30 pm local time

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 5

Must Have Skills/Attributes: Call Center, Computer Literacy, Customer Service, Healthcare

Experience Desired:
Customer-facing experience in a call center, customer service, retail, hospitality, military, or com (1+ yrs),
Computer proficiency in Windows-based applications (1+ yrs)

Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

Required Education:
• High School Diploma or Equivalent

Required Experience, Knowledge & Skills:
• At least 1 year of experience interacting with customers in a call center, retail, customer service, hospitality, military, or similar environment
• At least 6 months of healthcare experience
• Computer proficiency in Windows-based applications
• Strong customer service skills, including courteous telephone etiquette and professionalism

Customer Care Representative Overview:
• Assist members with pharmacy benefit plans by handling inbound phone calls and answering questions about prescription insurance, medication coverage, and mail-order prescriptions
• Help members understand their pharmacy benefits, coverage options, and available solutions to simplify their healthcare experience
• Support a variety of clients and call types in a dynamic, evolving business environment
• Gain healthcare industry knowledge while developing customer service skills and exploring opportunities for professional growth
• Qualify for work-from-home flexibility by meeting applicable requirements, including approved internet speeds, a secure and distraction-free workspace, successful completion of training, and adherence to HIPAA and government compliance standards

Job Duties:
• Handle inbound calls from members regarding pharmacy benefit plans
• Answer questions about prescription insurance, medication coverage, and mail-order prescriptions
• Explain pharmacy benefits and coverage options to help members make informed decisions
• Provide helpful solutions that simplify members’ healthcare experiences
• Deliver professional, patient, and empathetic customer service
• Adapt to changing business needs, client requirements, and call types
• Maintain HIPAA compliance and adhere to applicable government regulations and company policies

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

Rose International is one of the largest Staffing Companies in the U.S. today. We offer an opportunity to grow your career right here as we promote our top performers and seek out our leadership positions from within our ranks as proven by a review of all of our Directors and VP's today! We also offer long-term opportunity across the country in offices from coast to coast. So, while this position begins in St. Louis - there is no telling where your career here might take you! We offer a full slate of benefits - Health, Disability, 401(k) with matching and training.

Rose has been recognized by the Staffing Industry Analysts as a top 25 Staffing firm. We have won numerous awards as a leading employer and provider of services from our customers and from the NMSDC, and from the Womens Business Enterprise Council.