Customer Service Representative

We are seeking a highly organized, detail-oriented, and customer-focused Onsite Representative to serve as the primary point of contact between our agency, our client, and assigned employees. The ideal candidate will possess strong customer service, communication, and data entry skills, with the ability to manage multiple responsibilities in a fast-paced environment. This position plays a key role in maintaining positive client and employee relationships, ensuring accurate recordkeeping, providing daily administrative support, and assisting with smooth onsite operations.

Key Responsibilities
Customer Service & Employee Relations

• Serve as the first point of contact for employees and client representatives, providing professional, friendly, and timely assistance.
• Respond to employee questions, concerns, and requests while maintaining a positive and solutions-oriented approach.
• Build and maintain strong working relationships with client management, supervisors, and agency employees.
• Assist employees with onboarding, attendance questions, scheduling, and general workplace information.
• Address and escalate employee or client concerns to the appropriate management team.
• Maintain confidentiality and professionalism when handling sensitive employee and client information.

Data Entry & Administrative Support

• Accurately enter, update, and maintain employee information in databases and tracking systems.
• Maintain accurate daily reports, spreadsheets, employee records, and operational documentation.
• Assist with timekeeping records, payroll-related data, and verification of employee hours.
• Ensure all employee documentation is completed, organized, and submitted in a timely manner.
• Identify and correct data discrepancies to maintain accuracy and compliance.

Qualifications & Requirements

• High school diploma or GED required; additional education preferred.
• Previous experience in customer service, administrative support, data entry, or staffing operations preferred.
• Strong computer skills, including Microsoft Excel, Word, Outlook, and database systems.
• Excellent verbal and written communication skills.
• Strong attention to detail with a high level of accuracy in data entry and recordkeeping.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong organizational, problem-solving, and interpersonal skills.
• Ability to work independently while collaborating effectively with a team.
• Professional attitude, dependability, and a commitment to excellent customer service.
• Ability to maintain confidentiality when handling employee information.
• Bilingual English/Spanish skills are a plus.

Key Skills & Competencies

• Customer Service Excellence
• Accurate Data Entry & Recordkeeping
• Employee Relations
• Administrative Organization
• Time Management & Multitasking
• Microsoft Office & Computer Proficiency
• Professional Communication
• Problem-Solving & Conflict Resolution
• Teamwork & Accountability
• Attention to Detail