Patient Intake Manager Home Care

Patient Intake – Home Care

Help connect new clients with the care and support they need.

We are looking for a friendly, organized, and detail-oriented Patient Intake Manager to join the Bestcare team. In this role, you will be one of the first points of contact for new referrals, clients, family members, and contracted partners. You will help guide referrals through the intake process, coordinate with internal teams, and ensure new cases move smoothly from referral to authorization and scheduling.

What You’ll Do

· Receive, review, and respond to new home care referrals received through HHA Exchange, phone, and email.

· Evaluate referral details, including service area, aide availability, client needs, and language preferences.

· Verify client eligibility or required insurance/payment information as needed.

· Communicate with prospective clients, family members, representatives, referral sources, and contracted partners in a professional and helpful manner.

· Coordinate accepted cases with branch leadership and internal teams for assignment and next steps.

· Process referrals for home care services, including MLTC, Hospice, CHHA, and private pay when applicable.

· Track referrals, follow up on authorizations, and help ensure timely case starts.

· Maintain accurate intake records, referral documentation, and communication notes.

Who We’re Looking For

The ideal candidate is dependable, compassionate, and able to manage multiple priorities while providing excellent customer service. You should be comfortable speaking with clients and referral partners, following up on details, and working closely with team members to keep the intake process moving forward.

Skills We’re Looking For

· Excellent communication, customer service, and relationship-building skills.

· Strong attention to detail, organization, and follow-through.

· Ability to work in a fast-paced environment and manage multiple tasks at once.

· Comfortable collaborating with clients, internal teams and external referral partners.

· Ability to handle sensitive client information with confidentiality and professionalism.

Qualification Requirements

· 3 - 5 years Previous experience in home care, healthcare intake, referral coordination, scheduling, and customer service preferred.

· Experience with HHA Exchange

Established in 1981, Bestcare is a licensed home health care organization that provides comprehensive home care services to the patients we serve. We provide quality services to residents in all 5 boroughs of New York City as well as Nassau, Suffolk, and Westchester counties through our NYS Department of Health (DOH) approved program. Bestcare is JCAHO accredited.