Customer Service Specialist

Full job description

Nobilis is a French fabric and wallcovering company servicing Interior Designers and Architects worldwide with headquarters are based in Paris. We are a high luxury brand and strive to always provide a high level of service.

POSITION PROFILE

The Customer Service Specialist is an integral part of Nobilis. In this role, the qualified candidate will be the key person to provide customer service to the luxury interior design community.

They are responsible for ensuring the smooth processing of orders while also maintaining excellent relationships with our showrooms and clients. This position in the US Headquarters located in Bethlehem PA.

Primary Responsibilities

· Provide top tier customer service and ensure client complete satisfaction with Nobilis products

· Entering of sales orders, issuing proforma invoices and processing payments

· Follow-up on all open orders with showrooms and clients

· Build sustainable customer relationships, over the phone and email, through trust and open and interactive communication

· Provide showroom teams with updated order and tracking information

Required Skills

· Organizational skills including ability to multi-task and navigate through multiple systems in a fast-paced environment

• Excellent telephone presence, interpersonal skills, and ability to communicate effectively with a diverse group of people
• Outstanding communication skills, both written and verbal, with a customer centric mentality
• Proficient in detailed order entry, typing and computer skills
• Proficient in Microsoft Products: Teams, Outlook, Word, Excel

Required Experience

· 1-2 years working in a customer service in an order entry based position

· Experience in a role that put you in contact with customers via telephone