Plant Customer Service Representative

Job Description:

• This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.

Responsibilities:

• Accurately and timely enter orders into company ERP system.
• Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner.
• Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
• Ensure on-time deliveries through follow-up with scheduling, production and shipping departments.
• Coordinate filing, billing, and purchase orders with other departments.
• Follow up on past due accounts.
• Enter Quality complaints into the system to ensure proper recording.
• Ensure all credits issued are compliant to the quality compliant procedure.
• Produce product masters including very detailed product specifications.
• Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment.
• Respond full circle to requests from customers, sales reps, and service reps.
• Collaborate with other departments to resolve customer issues and align with customers' needs and requests.
• Identify issues in the process that can arise prior to releasing to production.
• Recommend ideas which enhance the overall customer experience.

Requirements:

• 2 years' experience in customer service, preferably manufacturing.
• ERP experience a plus, including order entry and returns.
• Knowledge of MS Word, Outlook and Excel.

Education:

• High School Diploma or GED required.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.