Patient Access Specialist

The Patient Access Specialist provides a consistent, compassionate, and professional experience for patients and families throughout the registration and admission process in an inpatient and surgical setting. This role ensures accurate and timely registration, supports regulatory and compliance requirements, and serves as a key liaison between patients, clinical staff, and other hospital services to facilitate safe, efficient, and respectful care.

• Deliver a consistent, compassionate, and professional patient experience during all registration and admission interactions.
• Assess each patients ability to complete registration prior to services or room placement, including performing bedside registration when necessary.
• Notify clinical staff immediately when a patient appears to need urgent medical attention.
• Complete all registrations accurately and on time to ensure accounts are compliant, billable, and do not require rework.
• Verify patient information, issue armbands promptly, and confirm patient identity in accordance with organizational policies.
• Collect and document co-pays when appropriate, following EMTALA and other regulatory guidelines.
• Escort or direct patients and families to the appropriate location after registration is complete.
• Secure, document, store, and return patient valuables in accordance with established policies.
• Complete order entry, manage work queues, enter account notes, and perform system updates accurately and in a timely manner.
• Scan, index, and maintain all required documentation to support accurate medical and financial records.
• Accurately complete workers compensation and Labor & Industries forms and obtain required patient signatures.
• Present required forms, including Advance Beneficiary Notices (ABNs), Advance Directives, and Patient Rights and Responsibilities, and obtain signatures when needed.
• Maintain strict confidentiality of patient demographic, medical, and financial information in compliance with HIPAA requirements.
• Follow all applicable federal, state, local, and organizational policies, including CMS, JCAHO, EMTALA, COBRA, and HIPAA regulations.
• Identify service issues that may impact patient care or operational success, resolve them when possible, and escalate appropriately when needed.
• Maintain schedule adherence and meet established time and productivity standards.
• Support the Information Desk as needed, providing directions, information, and assistance to patients and visitors.
• Obtain complete and accurate patient data to support the Master Person Index and ensure integrity of patient records.
• Coordinate bed assignments, placements, and transfers with nursing units when applicable.
• Enter Diagnostic Imaging and ancillary test orders accurately using established order guidelines.
• Facilitate guest housing rentals, payments, housekeeping, maintenance, and security coordination when applicable.
• Utilize electronic and automated work tools, including Epic EHR and online payer access tools, to perform registration and related tasks.
• Consistently demonstrate service excellence with patients, families, sponsors, caregivers, and team members.
• Apply sound judgment and work within delegated authorities while managing complex situations in a fast-paced environment.

• Demonstrated service excellence and strong customer service skills, including empathy and professionalism with patients, families, sponsors, caregivers, and team members.
• Proven effective and respectful face-to-face, telephone, and interpersonal communication skills.
• Demonstrated sound judgment and ability to work within delegated authorities.
• Ability to identify, resolve, and escalate issues that may affect patient care or operations.
• Excellent attention to detail with a strong focus on accuracy and completeness in registration and documentation.
• Demonstrated ability to work collaboratively in a team environment in a positive and professional manner.
• Proven track record in organizing and planning, with the ability to manage time effectively and achieve results in a fast-paced setting.
• Ability to perform multiple tasks simultaneously and work effectively despite interruptions.
• Ability to read, understand, and follow oral and written instructions.
• Ability to identify and solve complex problems using critical thinking and sound judgment.
• Demonstrated knowledge of HIPAA rules and regulations and commitment to maintaining confidentiality.
• Basic knowledge of insurance and managed care payers, healthcare registration processes, Medicare Secondary Payer rules, EMTALA, and ABN requirements (preferred).
• Demonstrated ability to perform in alignment with the organizations mission and values, including compassion, service, and whole-person care.

• Demonstrated knowledge of CPT and ICD coding and medical terminology (preferred).
• Experience with Epic and electronic health record (EHR) systems.
• Comfort using electronic and automated work tools, including online access tools to payers and work drivers.
• Familiarity with CMS, JCAHO, EMTALA, COBRA, and other healthcare regulatory requirements.
• Experience in patient registration, patient access, or a related healthcare administrative role is beneficial.
• Ability to support inpatient registration, surgery admissions, and compliance notifications in a hospital environment.

This is an on-site role based in Portland, Oregon, within a hospital setting that supports inpatient registration, surgery admissions, and state and federal compliance notifications. The work environment is fast-paced, patient-facing, and highly collaborative, requiring frequent interaction with clinical staff, patients, and families. Team members use Epic and other electronic health record systems, as well as online payer access tools and automated work drivers, to complete registrations, manage orders, and maintain accurate records. Two part-time schedules (24 hours per week) are available: Position 1 (24 hours per week) Week 1: Sunday: 7:00 AM 3:30 PM Thursday: 5:30 AM 2:00 PM Friday: 5:00 AM 1:30 PM Week 2: Thursday: 5:30 AM 2:00 PM Friday: 5:00 AM 1:30 PM Saturday: 7:00 AM 3:30 PM Position 2 (24 hours per week) Week 1: Wednesday: 10:30 AM 7:00 PM Thursday: 10:30 AM 7:00 PM Saturday: 10:30 AM 7:00 PM Week 2: Sunday: 10:30 AM 7:00 PM Wednesday: 10:30 AM 7:00 PM Thursday: 10:30 AM 7:00 PM The environment involves working at registration desks and occasionally at the bedside, handling patient valuables according to policy, and supporting the Information Desk and guest housing coordination when needed. Staff are expected to maintain a professional appearance and demeanor appropriate for a hospital setting, consistently demonstrate respect and compassion, and adhere to all safety and compliance standards.

This is a Contract to Hire position based out of Portland, OR.

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Portland, OR.

This position is anticipated to close on Oct 14, 2026.

This is a fully onsite position in Portland,OR.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.