Banquet Captain

Position Description

Assist with managing all aspects of event operations. Hold banquet staff accountable to ensure the high-quality execution of all events; he or she also serves as a liaison between the banquet service staff and the kitchen staff.

Essential Duties and Responsibilities of a Banquet Captain

• Assist the sales team by answering phone calls/emails and reply to guest’s inquiries.
• Ability to make recommendations and sell.
• Review seating diagrams for acceptability and accuracy before all events-- weddings, rehearsal dinners, birthday parties, corporate meetings, buffets, plated dinners, cocktail socials etc..
• Enforces all employer rule and food service regulations.
• Coordinates quality of food service between cooking staff and floor staff.
• Delegates duties to team members for each event.
• Resolves guests’ concerns, inquiries, and complaints.
• Maintains detailed reports for management and develops an accurate bill for service.
• Enforces an atmosphere of culture and refinement.
• Manages transfers and stock inventory.
• Manages food materials, inventory, and all operating materials.
• Inspects the uniforms of all floor staff prior to event to ensure propriety.
• Adheres to and enforces standards for hygiene and grooming.
• Adheres to all health and safety regulations.
• Maintains the cleanliness of the banquet floor, the kitchen, and storage areas.
• Works as a bartender or server, when necessary.
• Familiarity with and/or willingness to learn POS system.
• Knowledge of all food and beverage menu items.

Required Knowledge, Skills, and Abilities

• Demonstrates friendliness, courtesy, and respect, especially when serving others.
• Has the ability to communicate effectively, both verbally and in print.
• Possesses an extensive knowledge of food preparation and service.
• Has the stamina to handle heavy objects, prolonged periods of standing, and other moderately strenuous activity.
• Demonstrates the ability to solve problems and delegate tasks.

Job Type: Full-time

Salary: starting at $18 per hour