Customer Service Representative IV

Customer Service Representative IV

Office of the Attorney General, Bureau of Victim Assistance, Division of Crime Victim Compensation

Preferred Qualifications: High School Diploma or equivalent plus work experience

Job Description: This position will be responsible for reviewing and processing claims under the Crime Victims’ Compensation Fund and the Law Enforcement and Fire Fighters Disability Benefits Trust Fund. This position requires strong communication and customer service skills, with attention to detail.

Key responsibilities:

·         Review claims submitted under the programs

·         Process claims by requesting and reviewing supporting documentation 

·         Communicate with claimants/providers/employers regarding claims

·         Communicate with Workers’ Compensation carrier for employers on LEOFF claims and research their website for claimant information

·         Maintain information in the case management system

·         Assist victims/claimants with obtaining additional information to process claims

·         Follow up with victims/claimants/providers/employers 

·         Maintain Confidentiality

·         Assist in answering incoming calls to the Bureau of Victim Assistance, assist callers or direct callers to someone who can assist them

·         Other duties as assigned

The Attorney General's Office is the chief legal officer and advisor for the State of Mississippi on both civil and criminal matters. Her responsibility is to represent public officials and government agencies and to issue legal opinions that interpret State law. The Attorney General has the sole power under Mississippi law to bring or defend a lawsuit on behalf of the State. She acts as counsel to State agencies and defends them or brings suit on their behalf. Most importantly, the Office is charged with the representation of the people of the State of Mississippi.