Receptionist/ Customer Service Representative

Who We Are
Bar None Auction is a leading auction company specializing in construction equipment, commercial trucks, transportation assets and industrial equipment. With multiple locations across the West Coast, our team supports large-scale live and online auctions while providing exceptional service to buyers and sellers. Our customer service team plays a critical role in supporting these operations by assisting customers, resolving inquiries and ensuring a smooth experience throughout the auction process. This role supports daily operations by providing front-line support, communicating with buyers and sellers and helping maintain efficient and professional customer interactions across the business.

Position Summary
The Receptionist/Customer Service Representative provides front-line support to buyers, sellers and visitors by assisting with inquiries, processing transactions and supporting auction office operations. This role ensures a positive customer experience by providing accurate information, resolving routine issues and supporting administrative functions related to auction events and post-sale activities. The Customer Service Representative works closely with office, title, accounting and operations teams while maintaining professionalism and compliance with company policies and applicable state and federal laws.

Job Responsibilities
 • Greet customers, drivers and visitors and provide professional front desk support
 • Respond to customer inquiries in person, by phone and through email in a timely and courteous manner
 • Assist customers with auction registration, account setup and required documentation
 • Process payments, issue receipts and support cashiering functions as assigned
 • Provide information regarding auction procedures, pickup requirements and company policies
 • Assist with processing sales paperwork and administrative documentation
 • Direct customer concerns or complex issues to appropriate departments or management
 • Maintain accurate customer records and update information in company systems
 • Support auction day operations including customer check-in and administrative coordination
 • Assist with filing, scanning and organizing customer and transaction records
 • Coordinate communication between customers and internal departments including title, accounting and yard operations
 • Maintain cleanliness and organization of front office and customer service areas
 • Maintain confidentiality of customer and company information
 • Follow company policies, procedures and customer service standards
 • Accurately record all hours worked in the company’s timekeeping system in accordance with company policy and state law
 • Perform other duties as assigned to support auction operations

Qualifications

• High school diploma or equivalent required
 • Prior customer service or administrative experience preferred, preferably in a fast-paced environment
 • Strong communication skills, both verbal and written, with a professional and friendly demeanor
 • Excellent customer service skills with the ability to handle inquiries and resolve routine issues effectively
 • Ability to multitask and manage high volumes of customer interactions during busy auction periods
 • Strong organizational skills and attention to detail
 • Basic computer proficiency, including Microsoft Office and ability to learn internal systems
 • Experience handling cash, processing payments or cashiering functions preferred
 • Ability to work independently and collaboratively with multiple departments
 • Strong problem-solving skills and ability to escalate issues appropriately
 • Reliable attendance and punctuality
 • Ability to maintain professionalism and composure in a fast-paced, customer-facing environment
 • Commitment to maintaining confidentiality of customer and company information
 • Willingness to learn auction processes, procedures and company policies

Physical Requirements
 • Ability to sit and work at a computer for extended periods of time
 • Ability to use standard office equipment including computers, phones, scanners and copiers
 • Ability to occasionally lift files or office materials up to 25 pounds
 • Ability to move between office areas and customer service counters as needed

Work Environment
This position primarily works in an office environment within an active auction facility. The role involves frequent interaction with customers, employees and visitors and may require working in a fast-paced environment during auction events.

Compliance and Work Expectations
 • This is a non-exempt hourly position eligible for overtime pay in accordance with applicable state and federal wage and hour laws
 • Employees are required to accurately record all time worked and are prohibited from working off the clock
 • Meal and rest periods will be provided in accordance with applicable California or Oregon state law based on the employee’s work location
 • The company complies with all applicable workplace safety regulations and employees are expected to follow all safety rules and immediately report hazards or injuries
 • The company provides equal employment opportunities and prohibits discrimination, harassment and retaliation in accordance with federal, California and Oregon employment laws
 • Duties, responsibilities and work assignments may be modified at the company’s discretion to meet business needs and regulatory requirements