IT Desktop Support Technician

Role: Desktop Support

Location:1 BUSH STREET, FLOOR 17 SAN FRANCISCO, CA 94104 (Onsite)

855 Main street. Redwood City CA 94063

Duration: Long term Contract

 Job Description:

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong knowledge of desktop operating systems (Windows, macOS, and/or Linux could be added advantage).
• Experience with software troubleshooting and installation (Microsoft Office, email clients, etc.) even remotely as well
• Familiarity with hardware components and peripheral devices (printers, scanners, etc.).
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Preferred relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent is a plus.