Manager, Residential Sales - Now Hiring

• Lead door‑to‑door sales execution, ensuring effective territory and route planning.
• Coach representatives on AIDA‑style porch conversations and appointment quality.
• Oversee residential security sales, neighborhood blitzes, and proximity selling efforts.

• Recruit, train, coach, and evaluate sales reps, security specialists, and win‑back agents.
• Implement performance tiers and incentives tied to installed/activated accounts, churn windows, and customer satisfaction.
• Develop a talent pipeline to backfill underperforming or offboarded reps.
• Conduct regular team and individual meetings to review performance and goals.

• Drive adoption of professionally installed home security systems through neighborhood blitzes and proximity selling.
• Oversee compliance with disclosure requirements and local solicitation ordinances.
• Monitor activation rates and upsell opportunities for multi-service bundles.

• Design strategic campaigns to reduce churn and re‑engage former customers.
• Use pipeline visibility to proactively intervene during cancel windows.
• Collaborate with Marketing on targeted offers and messaging.

• Deploy and manage the tech stack including routing tools, CRM mobile capture, and compliance platforms.
• Monitor KPIs, conduct bi‑weekly funnel reviews, and enforce compliance practices.
• Implement safeguards such as anti‑double‑knock protocols and adherence to solicitation rules.

• Achieve monthly revenue targets and ensure rep‑level profitability.
• Track contribution margin, conversion funnels, and customer acquisition costs.

• Bachelor’s degree in Business, Management, or related field.
• 5+ years of residential sales leadership, ideally in home security, telecom, or home services.
• Proven success in door‑to‑door sales operations and team scaling.
• Strong understanding of unit economics, CAC optimization, and performance‑based compensation models.
• Excellent communication, coaching, and compliance management skills.
• Tech‑savvy with CRM routing tools and pipeline analytics experience.
• High emotional intelligence, strong critical thinking, and the ability to thrive in fast‑paced, seasonal environments.
• Skilled in creating rapport and credibility in face-to-face interactions.
• Motivated to scale teams and replicate success across markets.
• Critical thinking and problem-solving skills.
• Ability to prioritize and organize multiple work assignments.
• Strong interpersonal skills with the ability to communicate with various team members.
• Attention to detail; High level of accuracy.
• Valid driver’s license with a safe driving record.

• Work occurs 50% indoors and 40% outdoors in varying weather, plus 10% in a vehicle or sheltered outdoor environment.
• Ride‑alongs with D2D reps take place during peak seasons for 30 minutes to 2 hours per day.
• Typical schedule: Monday–Friday, 10am–7pm, with occasional overtime or weekends to meet deadlines.
• Physical demands include regular walking, standing, driving, and occasional lifting up to 45 pounds.

• A leadership role with direct impact on growth, retention, and team success.
• Opportunities to build and scale high‑performance sales teams.
• A supportive environment focused on coaching, collaboration, and continuous improvement.

• Tuition reimbursement
• In-house training programs
• Company‑paid Dental, Term Life Insurance & Long‑Term Disability
• Low-cost Medical, Prescription, and Vision plans
• Health Savings Account with annual company contributions
• 401(k) with a company match
• Discount on Smithville Products and Services
• Generous PTO
• Paid holidays

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