Casual Customer Service Supervisor - Cape May Lewes Ferry

CASUAL CUSTOMER SERVICE SUPERVISOR

Location: Lewes, DE

Hourly Rate: $20.00

Work schedule is primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover
other shifts in support of the departmental needs

Opening Date: October 13, 2026 Closing Date: Until Filled

I. POSITION SUMMARY

This position is a casual Customer Service Supervisor which is responsible for
conducting sales and providing customer service, supervision, and administration for the
Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a
primary role in the day-to-day supervision of the Customer Service Department. The
Customer Service Supervisor is responsible for providing supervision of employees in the
following duties: ticketing, reservations, and sales; handling and resolving customer-
related issues; and performing a variety of administrative duties. Work schedule is
primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover other shifts
in support of the departmental needs. Additional shifts will be required based upon
business needs.. This casual position is part-time with no guaranteed minimum number of
hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

* Supervises a sales and customer service team training, coaching and counseling staff
* Assists with setting up, promotion, selling and up-selling of all events and products
offered to the public
* Handling of, and resolving of, customer complaints
* Tracks, monitors, measures productivity
* Provides the highest level of customer service and professionalism to all internal
and external customers

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

* Strong ability to supervise and motivate employees
* Ability to handle multiple tasks, projects, and priorities

* Good verbal and written communications skills
* Ability to operate a variety of office and point-of-sale equipment, such as, personal
computers in addition to experience with Microsoft Office products
* Cash handling experience
* Ability to provide superior customer service to everyone by responding in a
courteous and efficient manner

IV. REQUIRED EDUCATION AND EXPERIENCE

* High school diploma or equivalent.
* Two years of supervisory experience preferred
* Two years of experience in sales, call center operations, or customer service

V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS

* Possession of a valid motor vehicle operator's license

VI. ADDITIONAL REQUIREMENTS

* Applicants will be subject to a background check
* Subject to pre-employment drug testing
* Delaware River and Bay Authority requires all employees to have direct deposit with
a financial institution or enroll in the payroll card program to receive their bi-weekly
pay

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If you are interested in applying for this position please complete the on-line
application at www.drba.net. In addition, you also have the option of attaching a
resume to the completed application.