Patient Access Specialist

We are looking for a Patient Access Specialist to support patient intake and account setup for hospital services in Bangor, Maine. This Long-term Contract position focuses on creating an efficient, respectful registration experience while maintaining accurate records and meeting compliance standards. The ideal candidate will combine strong customer service skills with attention to detail to help patients, families, and care teams navigate the admissions and pre-registration process.

Available Schedules:

7am-7pm Friday, Saturday, Sunday

12pm -12am Thursday, Friday, Saturday

Responsibilities:

• Manage patient admissions, registration, and pre-registration activities for hospital services while ensuring complete and accurate account information.

• Gather and update demographic, insurance, and financial details through direct patient interaction as well as inbound and outbound calls before scheduled visits.

• Review physician orders, assign medical record numbers correctly, and perform documentation and compliance checks to support accurate account creation.

• Explain consent documents and patient-facing forms, obtain required signatures, and provide clear instructions related to treatment, coverage, and next steps.

• Verify insurance eligibility, enter benefit information into the system, and support clean claim submission through precise plan selection and data entry.

• Discuss patient financial responsibility, collect point-of-service payments and outstanding balances, and present available payment plan options when appropriate.

• Screen accounts for medical necessity requirements, issue applicable beneficiary notices and educational materials, and document distribution according to policy.

• Use auditing and reporting tools to identify account issues, correct errors, and provide timely accuracy data to Patient Access leadership.

• Deliver compassionate, service-focused support in every interaction while consistently following organizational policies, quality standards, and regulatory requirements.

• Strong customer service skills with the ability to communicate clearly and professionally with patients, families, and internal staff.

• Experience with data entry and record review, with a high level of accuracy and attention to detail.

• Ability to handle insurance information, payment collection conversations, and other sensitive financial discussions appropriately.

• Comfortable working with forms, consent documentation, and compliance-related procedures in a regulated environment.

• Capable of managing multiple tasks efficiently, including phone-based outreach, registration support, and account follow-up.

• Basic administrative experience and familiarity with standard office systems and healthcare registration workflows are preferred.