Warranty Repair & Claims Specialist

Warranty & Repair Technician (Temporary Assignment)
Location: Rigby, ID
Pay/Shift: $18.66 - $21.53 / 8a - 5p (hours may vary)
Contract Duration:  Mid November – April 2027

Overview:
KLIM / Teton Outfitters is seeking a Warranty & Repair Technician for a temporary, full-time role running from November through April. This position is ideal for someone with a strong work history, solid computer skills, and an interest in design or understanding how products fit and function. The role combines hands-on inspection and repair work with warranty documentation. Experience with sewing or product assembly is a plus, and someone who enjoys snowmobiles or motorcycles may find this role especially rewarding. Spanish-speaking is also a plus.

Key Responsibilities
•    Review and process a high volume of warranty claims, repairs, and customer requests.
•    Perform basic garment repairs, alterations, and light sewing.
•    Check submissions for accuracy and completeness, correcting errors when needed.
•    Inspect products and determine eligibility and appropriate resolutions according to warranty policies and repair guidelines.
•    Maintain accurate records in company systems and meet productivity, quality, and service deadlines.
•    Identify and report safety concerns, product failures, quality defects, and performance issues

Qualifications
•    High school diploma or equivalent.
•    English/Spanish-speaking preferred.
•    Basic sewing skills and an understanding of garment construction and sewing terminology.
•    Customer service, warranty processing, apparel production, quality assurance, or repair experience preferred.
•    Strong attention to detail, sound judgment, and the ability to follow established policies and procedures.
•    Ability to analyze information, identify issues, and determine appropriate solutions.
•    Comfortable managing multiple priorities and meeting deadlines, independently and as part of a team.
•    Basic computer proficiency, including data entry and business software.

Work Environment and Physical Requirements
•    Work takes place in office, warehouse, and repair settings, with regular interaction with customers, dealers, and team members.
•    Some evening or weekend work may be required, sometimes with limited notice.
•    The role may involve inspecting and repairing damaged, soiled, or heavily used garments and equipment.
•    Must be able to frequently lift, carry, push, and pull up to 35 pounds

Apply Now for immediate consideration!