Bilingual Customer Service Representative

As a Bilingual Customer Service Representative, you will play a vital role in upholding public trust and enhancing the citizen experience. Your ability to provide timely, respectful, and solution-focused support reflects a commitment to excellence, accountability, and community engagement. This position offers a meaningful opportunity to make a direct impact on the lives of residents through every interaction.

Job Title

Bilingual Customer Service Representative

Location Carrollton, TX | Onsite

Compensation & Schedule

• $20.00/hr

• Mon–Fri (7:30AM–5:30PM or 8:00AM–5:00PM)

• Start Date: ASAP

ROLE IMPACT

As a key point of contact for city residents, this role supports the delivery of high-quality public service. Success in this position is defined by the ability to resolve inquiries professionally, maintain composure under pressure, and ensure every citizen interaction is handled with care and efficiency.

KEY RESPONSIBILITIES

• Answer and manage inbound and outbound phone calls

• Deliver excellent customer service to city residents

• De-escalate calls with professionalism and empathy

• Maintain accurate records of interactions and follow-ups

MINIMUM QUALIFICATIONS

• Bilingual fluency (Spanish/English

• 2+ years of customer service or call center experience

• Proficient in Microsoft Word, Excel, and Outlook

• Strong organizational and interpersonal skills

• Excellent verbal and written communication skills

CORE TOOLS & SYSTEMS

• Office phone systems

• CRM or ticketing platforms (preferred)

PREFERRED SKILLS

• Familiarity with city or municipal processes

• Prior experience in public-facing roles

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