Customer Service Representative

As a Customer Service Representative, you will support customers throughout the preparation of manufacturing orders and residential construction projects, serving as a key connection between customers, Sales, Customer Service, and cross-functional operations teams. Reporting to the Operations Manager, you will review orders, coordinate project details, resolve issues, and maintain accurate information in ERP, CRM, and spreadsheet systems to ensure projects are ready for the next stage.

Responsibilities

• Communicate with customers to answer questions, gather information, and provide project updates.
• Review customer orders for accuracy, completeness, and required documentation.
• Coordinate project details across Sales, customer service, operations, and project coordination teams.
• Support manufacturing orders and residential construction projects through the preparation process.
• Identify discrepancies, missing information, and potential issues, then coordinate timely resolutions.
• Maintain accurate customer and project records in ERP, CRM, and spreadsheet systems.
• Track outstanding items and follow up with customers and internal teams to keep projects moving forward.
• Contribute to workflow improvements and effective communication across departments.

Required Qualifications

• Strong customer service and communication skills.
• Excellent organization, follow-up, and multitasking abilities.
• High attention to detail and effective problem-solving skills.
• Ability to collaborate with cross-functional teams.
• Ability to manage multiple customer projects while maintaining accuracy.

Preferred Qualifications

• Two or more years of customer service experience.
• High school diploma or equivalent.
• Experience with Google Workspace.
• Experience with ERP systems.
• Experience reviewing construction documentation.