Reception

Job Description

We are seeking a friendly, professional, and customer-oriented Hotel Front Desk Receptionist to join our team in South Padre Island, The ideal candidate will provide excellent guest service, assist with check-ins and check-outs, manage reservations, and help ensure a pleasant experience for all hotel guests.

Responsibilities

• Welcome guests and provide professional, courteous customer service.
• Process guest check-ins and check-outs efficiently.
• Manage room reservations, cancellations, and guest inquiries.
• Answer incoming phone calls and respond to guest requests.
• Handle payments, maintain accurate records, and process transactions.
• Communicate with housekeeping and other hotel departments regarding room availability and guest needs.
• Address guest concerns and resolve issues in a professional manner.
• Maintain a clean, organized, and professional front desk area.

Qualifications

• Previous experience in hotel reception, customer service, or a similar role is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills and the ability to learn hotel reservation systems.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and a positive attitude.
• Ability to work flexible schedules, including weekends and holidays, as needed.
• Bilingual English/Spanish skills are a plus.