Service Coordinator

The Service Coordinator is responsible for coordinating daily service operations, scheduling service appointments, communicating with customers and technicians, and ensuring that service requests are completed efficiently and on time. This role requires strong organizational, communication, and problem-solving skills to maintain customer satisfaction and support smooth business operations. 

Key Responsibilities: 

-Coordinate and schedule service appointments, work orders, and technician assignments. 

-Create service and part quotes for the customer. 

-Communicate with customers regarding service requests, appointment confirmations, updates, and follow-ups. 

-Monitor service requests with technician to ensure timely completion and resolution. 

-Prepare and maintain service records, reports, invoices, and other documentation. 

-Liaise with technicians, field staff, management, and other departments to coordinate service activities. 

-Respond to customer inquiries, complaints, and service-related issues professionally. (Relay and communicate to service manager and/or director of technical service.)  

-Track work orders, service progress, and outstanding tasks. 

-Assist with parts ordering, and resource allocation when required. 

-Provide administrative support to the service department and identify opportunities to improve service efficiency. 

Qualifications and Skills 

-Minimum associates degree or equivalent; additional education in business administration or a related field is an asset. 

-Previous experience in customer service, administration, scheduling, or service coordination is preferred. 

-Strong verbal and written communication skills. 

-Excellent organizational skills and attention to detail. 

-Ability to multitask, prioritize tasks, and meet deadlines. 

-Proficiency in advance ERP, Microsoft Office, Excel, sales force or other CRM system. 

- Experience using scheduling or work-order management software. 

-Strong customer service and problem-solving abilities. 

-Ability to work independently and as part of a team. 

Key Competencies 

-Time management and coordination 

-Customer relationship management 

-Communication and teamwork 

-Attention to detail 

-Problem-solving and decision-making 

-Adaptability in a fast-paced environment 

Work Environment 

The Service Coordinator works in an office or service department environment and collaborates with customers, technicians, and management to ensure efficient service delivery.