Insurance Services Specialist - Hybrid

Insurance Services Specialist

Type: Contract to Hire

Location: Hybrid in Worcester, MA

Schedule: M-F, Standard shift + rotating Saturday

Compensation: $25/hour

Responsibilities:

• Effectively and accurately explain products/coverages and answer questions for policyholders
• Offer products and coverages that meet the needs of policyholders' unique situations
• Process transactions and have consultative conversations to identify needs and take actions
• Relay information and make decisions using established underwriting guidelines/procedures
• Recommend/sell additional or increased coverage and provide quotes using carrier guidelines
• Review correspondence, request additional details, and draft responses to service requests
• Independently interpret and verify coverages/data and document interactions in systems
• Achieve performance metrics including schedule adherence, average handle time, and production

Qualifications:

• 2+ years of experience working for an insurance carrier/agency
• Must have and maintain active P&C state licenses and CE credits
• Strong customer service and sales experience; Prior call center work is highly preferred
• Solutions-oriented critical thinker with strong organizational and time management skills
• Tech-savvy team player who can utilize resources to advise/intervene/influence policyholders

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