Technical Customer Service Representative

We are seeking a detail-oriented and customer-focused Technical Customer Service Representative to support daily operations in a manufacturing environment. This position involves entering and processing data, receiving and transmitting customer information, and communicating directly with clients to ensure accurate information and smooth order processing.

Responsibilities

- Enter, update, and maintain customer information and order data in internal systems.

- Receive, review, and process incoming customer data and electronic files.

- Send and communicate data between customers and internal departments.

- Communicate with customers by phone and email regarding orders, technical information, and general inquiries.

- Identify and resolve discrepancies, missing information, and data entry errors.

- Coordinate with internal teams to ensure customer requirements are accurately communicated and processed.

- Maintain accurate records and documentation.

- Provide timely, professional customer service and support.

Qualifications

- Previous experience in customer service, data entry, order processing, or administrative support preferred.

- Strong computer skills, including Microsoft Office.

- Excellent attention to detail and organizational skills.

- Strong written and verbal communication skills.

- Ability to manage multiple tasks and meet deadlines.

- Comfortable communicating directly with customers and handling technical information.

- Manufacturing or technical customer service experience is a plus.

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