Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support end users in Okemos, Michigan within the real estate and property sector. This Long-term Contract position focuses on resolving day-to-day technical issues, maintaining stable desktop operations, and delivering responsive assistance across Microsoft-based environments. The ideal candidate is comfortable handling service requests, troubleshooting workstation problems, and supporting users with professionalism and efficiency.

Responsibilities:
• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by internal users.
• Diagnose and resolve common hardware, software, and access problems to minimize business disruption.
• Manage incoming service desk tickets, document troubleshooting steps, and ensure timely follow-up through resolution.
• Support user account needs within Active Directory, including access-related requests and routine updates.
• Install, configure, and maintain Microsoft Windows 10 systems to meet operational requirements.
• Escalate more complex incidents when necessary while keeping users informed on progress and next steps.• Experience providing help desk or desktop support in a detail-oriented business environment.
• Working knowledge of Active Directory for basic user administration and access support.
• Hands-on experience supporting Microsoft Windows and Windows 10 operating systems.
• Ability to perform foundational troubleshooting for hardware, software, and user-reported issues.
• Familiarity with service desk ticketing processes and documenting issue resolution clearly.
• Strong communication skills with a customer-focused approach to technical support.