Collections Specialist

We are seeking a detail-oriented Collections Specialist to support account resolution and receivables management for a growing healthcare organization in Houston. This role is responsible for reducing outstanding balances, resolving payment discrepancies, and partnering with customers and internal teams to improve collection performance. The ideal candidate is proactive, customer-focused, and skilled at managing complex accounts while maintaining positive business relationships.

Responsibilities:

• Manage an assigned portfolio of accounts, monitoring aging reports, payment activity, and outstanding balances.
• Investigate and resolve payment discrepancies, underpayments, short-pays, and billing issues.
• Perform account reconciliations, adjustments, write-offs, and credit-related documentation as needed.
• Drive collection efforts to reduce delinquency, improve cash flow, and minimize aged receivables.
• Partner with customers, sales, and internal stakeholders to resolve payment barriers and secure required documentation, including purchase orders.
• Lead account review meetings to discuss aging trends, open issues, and action plans.
• Escalate high-risk or overdue accounts to leadership when necessary to accelerate resolution.
• Provide timely updates to internal teams regarding collection activity, account status, and potential risks.
• Prepare and present reporting on key accounts, collection metrics, and credit hold activity.
• Resolve customer disputes professionally while maintaining strong internal and external relationships.
• Maintain knowledge of company policies, procedures, and services to support effective collections and account management.

• 2+ years of experience in commercial, B2B, or consumer collections.
• Strong understanding of accounts receivable, credit, billing, and collection processes.
• Experience with account reconciliations, dispute resolution, payment investigations, and account adjustments.
• Proven ability to reduce delinquent balances and meet collections goals.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple accounts and deadlines in a fast-paced environment.
• Customer-service mindset with the ability to build productive relationships while managing sensitive payment matters.
• Proficiency with ERP systems, accounting software, and Microsoft Excel preferred.