Exam Processing Specialist II

Location: Orlando, FL 32821 (Onsite)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Occasional overtime as needed)

Position Type: Full-time

Salary: $18.00/Per Hour

About the Role

Join the National Restaurant Association team in Orlando! As an Exam Processing Specialist II, you will play a key role in grading accredited exams and issuing certifications that help hospitality professionals advance their careers nationwide.

Working closely with our Customer Operations, Exam Development, and Program Compliance teams, you will ensure high-volume data entry and exam administration run accurately, securely, and efficiently.

The work you will do as an integral member of our Exam Processing team, will positively impact our mission to inspire and develop future industry professionals. We look forward to hearing from you!

What You'll Do

• Process Exams & Certifications: Accurately grade answer sheets and distribute certificates within established deadlines.
• Maintain Data & Security: Perform precise data entry for exams, examinees, and instructors while strictly safeguarding sensitive personal data and test security.
• Resolve Issues: Research and resolve processing delays or data discrepancies outside standard timeframes.
• Support Customers & Team: Address customer and vendor inquiries professionally and collaborate across departments to meet team goals.

What We're Looking For

• Experience: 2+ years of experience in data entry, administrative support, or high-volume processing.
• Education: High School Diploma or equivalent required.
• Key Skills: High attention to detail, strong time management, and proven accuracy with repetitive, detail-heavy tasks.
• Tech Savvy: Proficient in Microsoft Office (Word, Excel, Outlook) and quick to learn internal software.
• Physical Requirements: Ability to sit or stand in a cubicle setting for extended periods and comfortably lift mail packages weighing 5 to 20 lbs.

Why You'll Love Working Here

• Competitive hourly rate plus annual performance bonus potential
• Full paid training and ongoing support
• Medical, Dental, & Vision coverage starting the 1st of the month post-hire
• 401(k) program, Tuition Reimbursement, and Flexible Spending Accounts (FSA)
• Generous paid time off (PTO) policy plus 10+ paid holidays
• "The Way We Work" stipend
• Casual dress code with daily complimentary snacks and beverages

The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a thriving and highly respected industry, providing hospitality, opportunity, and quality of life. Much like the industry we represent, we have a dynamic, diverse, and inclusive culture, grounded in trust, hospitality, collaboration, and innovation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The National Restaurant Association, National Restaurant Association Solutions, LLC, and The National Restaurant Association Educational Foundation (together, "Company") is committed to equal employment opportunity, and it is Company's policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is our policy to recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.