Customer Service Representative
•Today
| Verified Pay check_circle | Provided by the employer$17.00 per hour |
|---|---|
| Hours | Full-time |
| Location | Towson, Maryland |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$13.96
$17.00
$29.4
About this job
Job Description
Job Description
Job Title: Customer Service Representative
Location: Florham Park, NJ
Hire Type: Contingent
Pay Range: $17.00/hour
Work Type: Full-Time
Work Model: Remote
Work Schedule: 7am – 3:30pm or 6am – 2:30pm
Recruiter Contact: Natalie Dunn | Ndunn@imaginegroup.com
Nature & Scope:
Positional Overview
The Imagine Group is recruiting for a Customer Service Representative on behalf of our client, a leading provider of business process services and technology solutions, helping organizations streamline operations, improve customer experience, and enhance business performance. The company serves clients across a variety of industries, leveraging digital technologies, analytics, and operational expertise to deliver efficient and scalable solutions.
In this role you will be responsible managing inbound calls from customers seeking assistance with various government benefits and account inquiries related to debit cards. The ideal candidate is a compassionate problem-solver who is comfortable working in a fast-paced environment and is passionate about helping individuals navigate their benefits and account-related questions.
Role & Responsibility:
Tasks That Will Lead to Your Success:
- Handle inbound calls from customers, averaging 60-100+ calls per day.
- Provide accurate and timely solutions to customers’ concerns regarding government benefits and debit card account inquiries.
- Assist customers with a variety of state-specific programs, including food stamps, child support, unemployment, Social Security disability, and Veteran’s assistance and account inquiries related to debit cards.
- Maintain a high level of customer satisfaction by addressing inquiries in a professional, empathetic, and efficient manner.
- Follow established protocols and guidelines to ensure compliance with applicable regulations and policies.
- Accurately document customer interactions, including inquiries, resolutions, and follow-up actions.
- Identify and escalate complex issues to the appropriate departments when necessary.
Skills & Experience
Qualifications That Will Help You Thrive
- Previous experience in a call center or customer service role is preferred.
- Strong communication skills with the ability to engage with a diverse range of customers.
- Ability to handle a high volume of calls while maintaining professionalism and customer satisfaction.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently in a remote setting.
- Proficiency in using call center software and basic computer applications.
- High school diploma or equivalent
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