Crisis Specialist

Position Purpose: The Crisis Specialist plays a vital role in supporting client engagement, retention, and success in outpatient co-occurring disorder treatment. This position serves as a consistent point of contact for clients, helping them navigate early recovery, overcome barriers to participation, and connect with essential services that support long-term wellness.

Education Requirements:

• High School Diploma or GED required.
• Bachelor's degree in human services field preferred.

Experience Requirements:

• 3 or more years of experience in addiction recovery or behavioral health settings, with a strong understanding of case management and community resource connections preferred.
• 1 year of Case Management experience preferred.

Licensure Requirements:

• CDCA license required.
• QMHS III certificate required.
• CPR certification required, will train upon hire.
• Must have a valid driver's license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.

Knowledge required at time of hire:

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with a multidisciplinary team.
• Ability to prioritize tasks and delegate effectively in a fast-paced environment.
• Knowledge of case management processes, compliance standards, and discharge requirements.
• Demonstrated commitment to cultural competence, diversity, equity, and inclusion in clinical practice.
• Knowledge of addictions, behavioral health conditions, crisis intervention techniques, and relapse prevention strategies.
• Working knowledge of Google Workplace (Docs, Sheets, Slides, Forms, Gmail, Chat, Spaces, Keep, Tasks, Calendar, and Meet).
• Knowledge of community resources, referral procedures, and benefits navigation.
• Working knowledge of Electronic Medical Records (EMR) systems.
• Knowledge of Federal, State and Municipal laws and regulations that regulate the treatment of alcoholism and drug addiction, including:
  • Confidentiality
  • Patient Rights
  • Professional Code of Ethics
  • Discrimination
• Knowledge of airborne and blood borne pathogens (TB, HIV, AIDS, HB) and risk reduction methodologies and the use of universal precautions.

Core Responsibilities:

• Build trusting, supportive relationships with clients to promote consistent engagement/participation in treatment
• Identify and address barriers to client engagement in treatment and assist in accountability measures.
• Assist clients in de-escalating from mental health crises.
• Coordinate appointments and follow up with care to ensure continuity of care.
• Conduct assessments to determine the needs of clients seeking behavioral health and addiction recovery services.
• Develop individualized treatment plans in collaboration with clients, healthcare providers, and other stakeholders.
• Assist clients in the utilization of crisis packets, success planning, discharge planning, referrals, and safety planning as necessary.
• Monitor and evaluate clients' progress towards treatment goals and make adjustments to the treatment plan as needed.
• Maintain accurate and up-to-date documentation of client interactions, treatment plans, and progress reports.
• Collaborate with a multidisciplinary team of healthcare professionals, including clinical and medical teams.
• Stay informed about current trends and best practices in behavioral health and addiction recovery services.
• Maintain productivity requirement assigned by clinical leadership.
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team.
• Other duties assigned by clinical leadership.