Customer Service Associate

Overview:

·         Under direct supervision, assist internal/external customers and/or vendors with order fulfillment and problem resolution.

·         Understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors.

Responsibilities:

·         Develop strong relationships with internal/external customers, vendors and jurisdictional agencies

·         Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels

·         Assist internal/external customers and/or vendors with order fulfillment and problem resolution

·         Understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors

·         Make well informed and timely decisions to meet client expectations and requirements

·         Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results

·         Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction

·         Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach

Qualifications:

·         Associates degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment

·         Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred

·         Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.