Customer Service Specialist

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com.

We are seeking a dedicated and professional Customer Service Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for clients and customers, providing exceptional support through various communication channels. Your responsibilities will include managing inquiries, resolving issues efficiently, and ensuring a positive experience for all stakeholders. The ideal candidate will possess strong organizational skills, technical proficiency, and a commitment to delivering outstanding customer service. This position offers an excellent opportunity to contribute to a customer-centric environment while honing your administrative and communication skills.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, and multi-line phone systems.
• Manage front desk operations, including greeting visitors and handling incoming calls with proper phone etiquette.
• Utilize Microsoft Office Suite, including Word, Excel, and spreadsheets, to document interactions and maintain accurate records.
• Perform data entry tasks accurately using productivity software and ensure all client information is up-to-date.
• Assist with office management duties such as filing, organizing documents, and maintaining office supplies.
• Support client communication efforts by preparing correspondence, proofreading documents, and managing calendars.
• Use QuickBooks or similar accounting software for basic invoicing and financial data entry when required.
• Coordinate with team members to ensure efficient office operations and timely completion of administrative tasks.
• Maintain organizational workflow by prioritizing tasks effectively and managing time efficiently.
• Provide general administrative support as needed to enhance overall office productivity.

Qualifications

• Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years
• Demonstrate a high degree of integrity, patience, maturity, empathy, tact and Diplomacy
• Demonstrate problem solving skills, flexibility, good judgment and ability to provide service excellence
• Demonstrate the ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation
• Demonstrate the ability to handle multiple priorities concurrently in a timely and accurate manner
• Demonstrate strong interpersonal, listening, verbal communication and business writing skills
• Demonstrate efficiency in using a PC and various Microsoft programs

This position is designed for individuals committed to delivering exceptional service while supporting efficient office operations. We welcome applicants who are proactive, organized, and eager to contribute positively within a team-oriented environment.

Benefits:

• 401(k)
• Life insurance
• Vision insurance

G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.