Patient Care Coordinator

Department: Hearing Health Care

General Functions:
The primary role of the Patient Care Coordinator is to establish and maintain contact with patients, bringing in new appointments and maintaining relationships with existing patients. This role also involves managing the front desk and reception areas.

Minimum Hiring Requirements:

• High School Diploma
• Receptionist skills in a medical-related field

Skills & Expertise:

• Strong focus on customer service and revenue generation to enhance practice productivity and profitability
• Ability to market the practice to new patients at every opportunity

Responsibilities:

Telephone (25%)

• Patient recall
• Review voice mail
• Answer the phone
• Confirm appointments
• Follow up with patients who have contacted the office but have not made or canceled appointments
• Log patient calls
• Contact patients who have been tested but not sold (recall)

Billing (15%)

• Manage chargeable and non-chargeable receipts
• Handle accounts receivables

Direct Contact with Patients (50%)

• Establish rapport with patients
• Collect and use personal information (e.g., grandchildren’s activities, pets, illnesses, likes/dislikes)
• Greet patients and make them feel comfortable
• Determine how new patients learned about the practice
• Ask patients for referrals

Miscellaneous (10%)

• Keep the office clean (vacuum weekly, clean restroom, dust furniture)
• Organize patient files
• Prepare new and repair orders for mailing
• Open incoming packages
• Prepare battery mailings
• Manage office supplies
• Complete daily schedule
• Complete tracking reports
• Filing

Expectations: Full-time or Part-time
May cover multiple offices as needed
90-day review period with performance review; annual reviews thereafter or as needed

Pay: From $20.00+ per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person