Customer Service Admin

Position: Patient Access Specialist
Location: 120 Enterprise Dr. Pittsburgh, PA 15275 (100% Onsite)
Length: 4 month contract-to-hire
Start Date: Training Class Begins 11/16/2026

Overview

The Patient Access Specialist oversees the patient's financial journey from start to finish, including benefits investigation, prior authorization support, appeals management, financial assistance enrollment, and communication with patients, providers, payers, and manufacturers. This individual will serve as a liaison between all parties to ensure timely access to medications and financial support programs.

Responsibilities

• Conduct benefits investigations

• Support prior authorization and appeals processes

• Assist patients with financial assistance programs

• Resolve insurance rejections and coverage issues

• Communicate with patients, providers, payers, and manufacturers

• Manage inbound and outbound calls

• Maintain accurate documentation

• Ensure timely follow-up on authorizations and approvals

Desired Skill Set:

• Customer service experience

• Strong communication skills (phone-based environment)

• Comfortable handling inbound and outbound calls

• Ability to navigate multiple systems simultaneously

• Experience working in a fast-paced environment

• Strong attention to detail

• Ability to pass background check and drug screen

• Able to work onsite in Pittsburgh

• Able to start 11/16/2026

Compensation:
$15.00 - $16.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.