Customer Service Representative

We are looking for a part-time, fully on-site, Customer Service Representative to support a fast-paced service environment in Jacksonville, Florida. This is a Contract position focused on delivering attentive assistance to customers by phone, resolving questions efficiently, and ensuring accurate handling of service requests and orders. The ideal candidate is comfortable managing high call volumes, providing courteous support, and maintaining strong attention to detail in every interaction.

Responsibilities:

• Handle incoming customer calls effectively, providing timely answers and clear guidance to address a wide range of inquiries.

• Enter customer orders and service details accurately into internal systems while maintaining a high standard of data quality.

• Support customers through issue resolution by identifying concerns, clarifying needs, and following established service procedures.

• Make outbound calls when needed to confirm information, provide updates, or complete follow-up related to customer requests.

• Document conversations, actions taken, and relevant account details to ensure complete and organized records.

• Coordinate with internal teams to escalate more complex situations and help drive prompt resolution for customers.

• Maintain a consistent customer-focused approach while managing multiple tasks in a call center setting.

• Previous experience in a call center or customer service role is required.

• Ability to work 5 days per week, part-time in our Jacksonville, Florida Offices

• Ability to manage inbound and outbound calls with professionalism and efficiency.

• Strong data entry and order processing skills with close attention to accuracy.

• Clear verbal communication skills and the ability to interact effectively with a diverse customer base.

• Comfortable navigating systems and documenting customer information during live call handling.

• Strong problem-solving abilities and a dependable approach to follow-up and task completion.