Systems Administrator

We are looking for a Systems Administrator to support daily IT operations and provide advanced technical assistance for users and internal teams in Houston, Texas. This contract position with potential for a permanent role is ideal for someone who can balance hands-on troubleshooting with process improvement, documentation, and cross-functional collaboration. The role will focus on maintaining stable support services, strengthening operational efficiency, and contributing to infrastructure and security-related initiatives.

Responsibilities:
• Address escalated technical issues with urgency, diagnosing complex problems and restoring services with minimal impact to business activities.
• Serve as a key resource for higher-level support matters by guiding frontline staff, handling second-level support ownership, and sharing practical troubleshooting knowledge.
• Administer and enhance IT service management platforms to improve ticket flow, service quality, and team effectiveness.
• Develop and update internal support materials, including standard procedures, knowledge articles, and technical reference documentation.
• Partner with infrastructure, security, application, and external support teams to resolve recurring issues and improve overall service delivery.
• Track service desk trends and performance data, then recommend adjustments that strengthen response times and operational processes.
• Contribute to technical initiatives such as platform upgrades, software rollouts, and security-focused projects across the environment.
• Provide in-person deskside assistance for end users when issues require hands-on support beyond externally managed services.• Experience supporting and administering Active Directory in a business environment.
• Strong working knowledge of Microsoft Windows Server and Windows 10 systems.
• Familiarity with Dell Technologies hardware and enterprise endpoint support.
• Experience working with Citrix technologies in a user support or systems administration capacity.
• Ability to troubleshoot advanced technical issues across desktop, server, and user access environments.
• Strong documentation skills with the ability to create clear support procedures and knowledge resources.
• Comfortable collaborating with internal teams and external service providers to drive issue resolution and service improvement.