Senior Account Manager

Senior Account Manager

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Remote | Contract

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About BX Studio

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BX Studio is a rapidly scaling digital agency working with enterprise brands including Reddit,

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Headspace, and Verifone, as well as growth-stage startups. We specialize in web design,

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development, and SEO/AEO services. In the past year, we've grown from 24 to 70 people,

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doubled our revenue, and won Webflow’s 2025 Enterprise Partner of the Year award.

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The Role

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● We're hiring a Senior Account Manager to own client relationships, drive retention, and expand revenue across a portfolio of 8-12 accounts

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● You have 5+ years of relevant experience in account management, project management, or customer success at a digital agency

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● This is not an entry-level role - we're looking for someone who can operate

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autonomously and build strategic partnerships with marketing executives and founders

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● If you're more of a pure Project Manager, this likely isn't the right fit - our PMs handle

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day-to-day delivery while AMs own the relationship and account sales activity

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What We're Looking For

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Client Partnership You have a track record of building trusted advisor relationships with clients

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- not just managing accounts, but genuinely understanding their business, anticipating needs,

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and translating organizational goals into strategic initiatives.

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Revenue Growth & Retention You're experienced in owning renewals, identifying expansion

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opportunities, and growing accounts. You're comfortable discussing budgets, ROI, pricing, and

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contract terms while maintaining excellent client retention.

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Website & Digital Project Management Background You have strong experience with web

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design, development, and SEO projects in an agency setting. This background makes you an

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effective collaborator with our Project Managers and helps you scope realistic proposals.

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Interest in Building the Discipline You're interested in contributing to our account

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management playbook - templates, processes, QBR frameworks - recognizing that great

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account management is a team effort.

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Bonus

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● Experience with analytics, content marketing, CRO, and branding

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● Digital strategy background that helps you advise clients beyond just delivery

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What You'll Do

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● Serve as primary account lead and trusted advisor for your portfolio

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● Develop strong relationships with marketing executives and founders

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● Own renewal conversations and all account sales activity

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● Identify, scope, and pitch expansion opportunities

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● Ensure seamless client experience from sales handoff through ongoing delivery

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● Proactively identify and resolve delivery and client satisfaction issues

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● Understand our client’s business goals and build actionable roadmaps with PMs and

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capability specialists

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● Collaborate with leadership on pricing, packaging, and account growth plays

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