Technical Account Manager

Technical Account Manager

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About the Role

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We are looking for a Technical Account Manager to manage and grow long-term relationships with key public sector and healthcare customers. This role focuses on executive stakeholder management, customer retention, and identifying cross-sell and upsell opportunities beyond the initial implementation.

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What You'll Do

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• Manage multiple strategic accounts with seven-figure annual contract values.
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• Build strong relationships with executive sponsors and senior stakeholders.
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• Develop multi-year account strategies focused on retention, satisfaction, and growth.
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• Identify and close expansion opportunities within existing accounts.
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• Partner with technical and implementation teams to understand customer needs and communicate platform value.
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• Navigate complex technology environments involving data, integrations, analytics, AI/ML, and workflow solutions.
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• Travel approximately 10–15% for customer meetings and onsite engagements.
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What We're Looking For

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• 7+ years of experience in technical account management, strategic account management, customer success, enterprise sales, or a similar role.
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• Proven experience managing complex SaaS customers and multi-year relationships.
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• Strong public sector experience, ideally with state-level organizations or public health agencies.
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• HealthTech, healthcare, or Health & Human Services experience strongly preferred.
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• Proven success growing existing customer relationships and generating new business.
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• Strong executive communication and relationship management skills.
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• Technical fluency with the ability to understand and communicate complex technology and data solutions.
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• Comfortable working in a fast-paced, entrepreneurial environment with limited structure.
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• Willingness to travel 10–15%.
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