Engagement and Enrollment Specialist

Want to make a difference? Come work with us!

Community Services for Children (CSC) is seeking an Engagement and Enrollment Specialist to join our team and

make a meaningful impact in the lives of children and families. This position provides outreach, recruitment, enrollment, and data entry for the Head Start/Early Head Start/Pre-K Counts programs as well as family engagement support for Pre-K Counts classrooms. As an Engagement and Enrollment Specialist, you will be the first point of contact for prospective families, helping them access high-quality early childhood education programs. Through enrollment support, eligibility determination, data management, customer service, community partnerships, and outreach efforts, you will help ensure families receive the services and resources they need to thrive.

Work Environment: We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education.  We work together to prepare young children and their families to succeed in learning – and life! Our culture encourages a growth mindset and promotes work/life balance - offering generous paid time off packages and comprehensive benefits. Newly hired staff members will receive a $500 net monetary incentive upon completion of probation.

Job Responsibilities:

• Acquires an understanding and ability to accurately provide parents and the community with specific information regarding Headstart/Early Headstart/Pre-k counts eligibility requirements
• Completes enrollment applications, ensuring all required verifications of eligibility have been met to maintain a culture of compliance and cooperation.
• Develops expertise and utilizes the Head Start/Early Head Start/Pre-K Counts program software system (ChildPlus) with accuracy and assures timely completion of data entry for all required program elements
• Provides high-quality customer service with all referral sources, including parents
• Supports family’s access to needed services in the program and their community, through referrals and identification of resources
• Supports outreach efforts in the following ways: represent HS/EHS/PKC at meetings, presentations, events, and fairs; build and nurture relationships with community resources and service providers where potential families might engage; provide feedback and information on potential new outreach opportunities

Requirements:

• Minimum Associate’s Degree in Human Services, Business, Computer Science, or related field
• Two years of experience in data entry and software systems 
• Strong communication / interpersonal / organizational skills
• Valid driver’s license and full-time use of car
• Bilingual (English/Spanish) or (English/Arabic) preferred
• May be required to work some flexible hours to meet program needs, including being able to work 2-3 evenings per week and occasional Saturdays.

Benefits:

• Low cost/rich benefits
• Paid leave for vacation, sick, and personal days
• Thirteen paid holidays
• Agency sponsored 401k retirement plan