Rescue Assistant (Adoption Counselor)

Location:  Dallas, TX
Pay: $ 19.00 per hour 
Schedule: Varies, including weekends and evenings as needed

SuiteMate Staffing Solutions is seeking a compassionate and customer-focused Rescue Assistant (Adoption Counselor). In this role, you will be the first point of contact for prospective adopters, providing exceptional customer service while helping connect pets with their forever homes.

The ideal candidate is comfortable working with the public, has strong computer and administrative skills, and enjoys working in a fast-paced environment while making a positive impact on the lives of animals and the community.

• Greet and assist prospective adopters in person, over the phone, and via email.
• Guide customers through the pet adoption process from start to finish.
• Match animals with adopters based on lifestyle, compatibility, and household needs.
• Explain adoption procedures, pet care information, and organization policies.
• Process adoption applications and complete all required documentation accurately.
• Enter and maintain adoption records using computer databases and software.
• Answer customer questions and provide outstanding customer service.
• Collaborate with the adoption team to achieve placement goals.
• Assist with adoption events and community outreach activities.
• Maintain a clean, organized, and welcoming adoption area.
• Perform other duties as assigned.

• Excellent customer service and interpersonal communication skills.
• Comfortable using computers, email, and data entry systems.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Passion for animal welfare and helping pets find loving homes.
• Ability to work weekends, holidays, or evenings as scheduled.
• Previous experience in customer service, retail, administrative support, sales, or animal care is preferred but not required.

• High school diploma or GED preferred.
• Ability to interact professionally with the public and coworkers.
• Comfortable handling dogs and cats of various sizes and temperaments.
• Must be reliable, dependable, and able to work as part of a team.

• Make a meaningful difference in the lives of homeless animals.
• Work in a rewarding and supportive environment.
• Gain valuable experience in customer service, animal care, and public service.
• Opportunity to help families find their perfect pet while supporting the community.

Apply today and become part of a team dedicated to helping pets find their forever homes!