Assistant Director of Front Office

Position Summary

YOTEL is seeking an experienced, energetic, and service-oriented Assistant Director of Front Office to support the daily operations of our Front Office department.The ideal candidate will have strong leadership skills, excellent guest service experience, and a proven ability to manage front office operations in a fast-paced hotel environment. The Assistant Director of Front Office will work closely with the Director of Front Office to ensure operational efficiency, maximize guest satisfaction, maintain brand standards, and develop a high-performing team.

Key Responsibilities

• Assist the Director of Front Office in overseeing daily front office operations, including guest arrivals, departures, room assignments, and guest services.

• Supervise, train, coach, and develop Front Office Managers, Supervisors, and team members.

• Ensure exceptional guest service and promptly resolve guest complaints and service-related issues.

• Monitor daily occupancy, room availability, VIP arrivals, and special guest requests.

• Coordinate with Housekeeping, Engineering, Reservations, and other departments to ensure smooth hotel operations.

• Oversee front office scheduling, staffing levels, payroll, and labor costs to maintain operational efficiency.

• Ensure compliance with hotel policies, brand standards, safety procedures, and applicable regulations.

• Monitor guest satisfaction scores and implement initiatives to improve the guest experience.

• Support revenue optimization through room upgrades, upselling opportunities, and effective room inventory management.

• Maintain accurate front office records, financial transactions, cash handling procedures, and daily reports.

• Assist with recruitment, onboarding, training, performance evaluations, and employee development.

• Handle guest escalations and operational emergencies professionally and efficiently.

• Ensure compliance with applicable collective bargaining agreements and established labor practices, where applicable.

• Act as the Director of Front Office in their absence.