Credit & Collections Specialist

Location: Denver, CO — Monday–Thursday onsite; Friday is work from home

Schedule: Monday–Friday, 8:00 AM–5:00 PM, Possible flexibility

Pay Rate: $25/hr

The Credit & Collections Specialist is responsible for a wide range of collection and customer service activities on the assigned customer portfolio, ensuring timely recovery of due cash, account reconciliation, dispute resolution, meeting DSO and A/R overdue objectives, as well as supporting the entire organization for stronger collection practices.

KEY RESPONSIBILITIES MANAGING THE PROCESS

• Maintain an accurate and up-to-date customer accounts receivable aging
• Reconcile monthly customer statements and credits
• Identify all credit risk accounts daily for aggressive collections
• Regularly contact customers to follow up on account status, past due balances, and make notes in database
• Identify Bad Debts for management review; recommend corrective action as needed
• Prepare and send statements for all customers on account and deliver in preferred method
• Provide invoices to customers as required or requested Identify field process issues that may delay payment by customer and report to management
• Assist AR Manager with customer credit checks within established guidelines and procedures
• Prepare detailed reports as requested by management of portfolio
• Ability to travel as needed. Other duties as may be assigned.

MINIMUM EXPERIENCE AND QUALIFICATIONS

• Associate degree or at least 4 years industry related collections experience
• Accounts Receivable experience is required
• Direct Store Delivery or Route Accounting experience is a plus
• Experience with route accounting or ERP systems (High Radius and S4 a plus), including daily balancing, and database management
• Good understanding of payment, invoicing and AR reporting processes
• Excellent communication skills
• Ability to analyze customer aging reports to minimize delinquencies and identify risk
• Computer literate, including Excel, Word, Power Point and Access
• Well organized, self-directed; requires very limited oversight
• Displays leadership potential
• Advanced problem-solving skills
• Experience with customer relations or customer service functionalities
• Proven track record in of collections, including negotiations and other options to secure payment is a plus
• Accounting and/or bookkeeping experience is a plus